10. Account Opening and Depositing

1. To open a gaming account, the Client has to:
   • Register on the server in the respective section of the website;
   • Deposit funds to the gaming account via at the bets acceptance point, bank transaction or electronic payment methods (more detailed in Making deposits).
2. The Player enters the password for the gaming account while registering on the website. This password may consist of any characters and may be changed by the Player at any time on the site after the authorization procedure.
3. Аll transactions on the gaming account will be performed in the currency chosen by the Client during registration.
4. After making a deposit at the cash desk, with bank transfer or via electronic payment methods, the gaming account will be credited on the server:
   • within 30 minutes after depositing funds via the bets acceptance point of the Betting company;
   • within 30 minutes after funding the account via electronic payment methods;
   • after the actual receipt of money to the Firma Profit International Limited account via bank transfer and credit card deposits.
5. All costs of money transfers are paid by the Client. To avoid disputes, keep the receipt of the transfer for 3 years.
6. Betting company is not liable if the gaming account is not credited within a specified time through the fault of third parties or due to force majeure (authorization centers, communication channels, etc.)
7. To deposit Firma Profit International Limited account via Visa, MasterCard - the personal data of a credit card must match the personal data of the gaming account.
8. To deposit Firma Profit International Limited account via Visa, MasterCard, the Client is not obliged to have a bank account in the currency of the gaming account. International payment systems independently and automatically convert any money payments to the currency of the gaming account from any other currency with the current interbank rates.
9. Payment cards have to be open for transactions on the Internet. If not, contact your bank to remove the restrictions for online transactions.
10. Time of transaction on crediting funds to the gaming account at Firma Profit International Limited Betting company and commission may vary. Current conditions for transactions will always be displayed on the "Making deposits" page. If the Client makes "empty" and inappropriate transactions to deposit the gaming account, the Company reserves the right to set the individual commissions for the Client's future financial transactions, but not more than 5% + 0.4 EUR (equivalent in the gaming account currency) per transaction.
11. The Company is not responsible for any additional commissions and limitations of financial intermediaries. The Client can find additional terms and rates in the relevant financial institutions.
12. The Company reserves the right to cancel the Client's deposit and make a refund back to the card, if there are suspicions of fraud or personal card details do not match the data of the gaming account holder. Placed bets are settled at the odds 1.
13. If there is delay in crediting funds to the Client's gaming account, please contact support immediately (support@bigwin.ug).

11. Rules for winnings payout and withdrawal

1. Winnings from settled bets are credited immediately after the announcement of the event results on the official websites.
2. You can send the request for withdrawal of any amount from your account that does not exceed your account balance. The payout will be made in the same currency that you indicated during registration. The withdrawal can be collected:
   • at the branches of Firma Profit International Limited on the next day after sending the withdrawal request or on the same day, if the request has been sent before 09:00 AM. For payout, it is necessary to produce the ID document. The funds are paid only after producing the original passport or driving license and only to the gaming account holders.
3. The withdrawal request is valid for 3 days, after which the funds will be transferred back to the gaming account;

4. via bank transfer to the Client's bank account in 1-3 of banking days after the withdrawal request sending.

   • by transfer via one of the electronic payment systems account within one working day after sending the request (for more details, see the Withdrawal section).
5. The deposit and withdrawal should be made in the same currency and with the same payment method.
6. Withdrawal from the gaming account is performed only upon confirmation of the fact that the gaming account holder in the company is the owner of payment systems accounts. It is strictly prohibited to make money transfers in favor of other people regardless of the degree of relationship.
7. All expenses for the transfer of funds are borne by the recipient and deducted from the transferred.
8. The Client is responsible for providing authentic information at registration of the order for withdrawal.
9. To perform the operation of withdrawal from the gaming account via the SafeCharge payment system, the Client must pass a verification procedure.
10. The current terms, conditions and fees for withdrawal from the gaming account may be changed and are always displayed on the "Withdrawal" page. If the Client makes "empty" and inappropriate transactions to deposit the gaming account, the Company reserves the right to set the individual commissions for the Client's future financial transactions, but not more than 2% or 5 EUR (equivalent in the gaming account currency) per transaction depending on which amount is higher..
11. To withdraw funds from the gaming account to VISA or MasterCard, the Client is not obliged to have a bank account in the currency of the gaming account. International payment systems independently and automatically convert any money payments to the currency of the gaming account from any other currency with the current interbank exchange rates.
12. To withdraw funds from the gaming account to the bank card via payment system, the Client should use the same VISA or MasterCard card that was used to deposit funds to the gaming account. If your card details changed or you made a deposit via the card of another payment system, deposit a minimum amount to the gaming account using any valid payment card (issued in any currency) in order to "open" the transaction for withdrawing from the gaming account. Withdrawal to some cards is limited on the bank side. Withdrawal to the MasterCard is not available for all countries and issuing banks. The transactions amount for one payment card cannot exceed the equivalent of 80 000 EUR per day. The transaction amount can be limited on the bank side. Betting company reserves the right to combine 2 or more transactions in one
13. The funds are credited to the Client's bank account within 3-6 business days.
14. In case of fraud suspicion (multi-accounting, using of any software for automated betting, arbitrage betting, if the Client’s gaming account is not used for betting and other products offered by the Betting company, abuse of bonus programs, etc.) - Betting company reserves the right to suspend transactions and/or payout for the gaming account for the time of betting activity verification until its completion”.
15. The Client can withdraw funds from the gaming account not earlier than after 24 hours from the moment of the first deposit.
16. For withdrawals from the gaming account the Client should use for betting at least seventy (70) percent of the funds from the deposit amount made by the Client at the time of sending the inquiry for withdrawal from the Betting company. Multiple bets placed in games on opposite events are not taken into account. The criteria for withdrawing funds will be the amount of bets placed within this Deposit.
17. Betting company reserves the right to withdraw funds from the Client's account in any manner at its sole discretion, including determination of the commission, limits on the number and amount of transactions.

18. Betting company reserves the right to verify the gaming account holder's identity and suspend transactions and/or payout for the gaming account at the time of verification.

    • Initial verification is carried out in order to confirm that the gaming account has been registered with real data and that the Client has reached the age of 25. To verify his identity, the Client can download a photo of a civil passport of home country or national identity card in the gaming account settings.
    • First name, last name, photo, date of birth, number of the document must be clearly visible on the document. Only color photos of documents can be accepted (black-and-white scans and copies of documents are not allowed). Document pages must be visible completely. Acceptable documents languages - Russian, English, Ukrainian. Acceptable file formats: jpg, jpeg, gif, no larger than 400 KB.

19. If necessary, Betting company may require additional proofs of identity at all times, regardless of that the Client has passed the primary account verification. The list of additional documents includes (but is not limited to): a digital photo of the Client with a passport, driving license, birth certificate, international passport, utility bill, bank statement for the account / card, etc. The Client can provide these documents by sending an email to support@bigwin.ug.

    • The timing of the verification of the game account is set individually for each game account.
20. In case of refusal (avoidance) of the Client from identity verification procedure, the provision of another`s, fake (edited with the help of various programs and graphic editors) documents, - Betting company may decide to cancel all the bets placed by the Client and to return all transferred funds into the gaming account.

12. Inactive Accounts

1. Winnings from settled bets are credited immediately after the announcement of the event results on the official websites.
2. You can send the request for withdrawal of any amount from your account that does not exceed your account balance. The payout will be made in the same currency that you indicated during registration. The withdrawal can be collected:
   • at the branches of Firma Profit International Limited on the next day after sending the withdrawal request or on the same day, if the request has been sent before 09:00 AM. For payout, it is necessary to produce the ID document. The funds are paid only after producing the original passport or driving license and only to the gaming account holders.
3. The withdrawal request is valid for 3 days, after which the funds will be transferred back to the gaming account;
4. via bank transfer to the Client's bank account in 1-3 of banking days after the withdrawal request sending;
   • by transfer via one of the electronic payment systems account within one working day after sending the request (for more details, see the Withdrawal section).
5. The deposit and withdrawal should be made in the same currency and with the same payment method.
6. Withdrawal from the gaming account is performed only upon confirmation of the fact that the gaming account holder in the company is the owner of payment systems accounts. It is strictly prohibited to make money transfers in favor of other people regardless of the degree of relationship.
7. All expenses for the transfer of funds are borne by the recipient and deducted from the transferred.
8. The Client is responsible for providing authentic information at registration of the order for withdrawal.
9. To perform the operation of withdrawal from the gaming account via the SafeCharge payment system, the Client must pass a verification procedure.
10. The current terms, conditions and fees for withdrawal from the gaming account may be changed and are always displayed on the "Withdrawal" page. If the Client makes "empty" and inappropriate transactions to deposit the gaming account, the Company reserves the right to set the individual commissions for the Client's future financial transactions, but not more than 2% or 5 EUR (equivalent in the gaming account currency) per transaction depending on which amount is higher..
11. To withdraw funds from the gaming account to VISA or MasterCard, the Client is not obliged to have a bank account in the currency of the gaming account. International payment systems independently and automatically convert any money payments to the currency of the gaming account from any other currency with the current interbank exchange rates.
12. To withdraw funds from the gaming account to the bank card via payment system, the Client should use the same VISA or MasterCard card that was used to deposit funds to the gaming account. If your card details changed or you made a deposit via the card of another payment system, deposit a minimum amount to the gaming account using any valid payment card (issued in any currency) in order to "open" the transaction for withdrawing from the gaming account. Withdrawal to some cards is limited on the bank side. Withdrawal to the MasterCard is not available for all countries and issuing banks. The transactions amount for one payment card cannot exceed the equivalent of 80 000 EUR per day. The transaction amount can be limited on the bank side. Betting company reserves the right to combine 2 or more transactions in one
13. The funds are credited to the Client's bank account within 3-6 business days.
14. In case of fraud suspicion (multi-accounting, using of any software for automated betting, arbitrage betting, if the Client’s gaming account is not used for betting and other products offered by the Betting company, abuse of bonus programs, etc.) - Betting company reserves the right to suspend transactions and/or payout for the gaming account for the time of betting activity verification until its completion”.
15. The Client can withdraw funds from the gaming account not earlier than after 24 hours from the moment of the first deposit.
16. For withdrawals from the gaming account the Client should use for betting at least seventy (70) percent of the funds from the deposit amount made by the Client at the time of sending the inquiry for withdrawal from the Betting company. Multiple bets placed in games on opposite events are not taken into account. The criteria for withdrawing funds will be the amount of bets placed within this Deposit.
17. Betting company reserves the right to withdraw funds from the Client's account in any manner at its sole discretion, including determination of the commission, limits on the number and amount of transactions.
18. Betting company reserves the right to verify the gaming account holder's identity and suspend transactions and/or payout for the gaming account at the time of verification.
    • Initial verification is carried out in order to confirm that the gaming account has been registered with real data and that the Client has reached the age of 25. To verify his identity, the Client can download a photo of a civil passport of home country or national identity card in the gaming account settings.
    • First name, last name, photo, date of birth, number of the document must be clearly visible on the document. Only color photos of documents can be accepted (black-and-white scans and copies of documents are not allowed). Document pages must be visible completely. Acceptable documents languages - Russian, English, Ukrainian. Acceptable file formats: jpg, jpeg, gif, no larger than 400 KB.
19. If necessary, Betting company may require additional proofs of identity at all times, regardless of that the Client has passed the primary account verification. The list of additional documents includes (but is not limited to): a digital photo of the Client with a passport, driving license, birth certificate, international passport, utility bill, bank statement for the account / card, etc. The Client can provide these documents by sending an email to support@bigwin.ug.
    • The timing of the verification of the game account is set individually for each game account.
20. In case of refusal (avoidance) of the Client from identity verification procedure, the provision of another`s, fake (edited with the help of various programs and graphic editors) documents, - Betting company may decide to cancel all the bets placed by the Client and to return all transferred funds into the gaming account.

13. Communication with the Customer support service of the Betting company

1. When contacting the Customer support Service of the Betting company (hereinafter referred to as the Customer support), the Client must respectfully communicate with the operator of the Customer support and other employees of the Betting company, in particular, clearly and with the essence express their questions, execute requests of the operator of the support service or another employee of the Betting company.
2. The Operator of the Customer support provides assistance to the Client only with respect to the concluded bet agreement or the possibility of concluding and executing an agreement about betting and have the right to refuse providing consultation on other issues.

3. The Client undertakes during the conversation with the operator of the Customer support:

   • a) do not use obscene or vulgar expressions;
   • b) do not insult the operator and do not degrade his dignity;
   • c) do not threaten the operator or other employees of the Betting company;
   • d) not to contact the operator of the Customer support on matters that do not concern to the bet agreement or the possibility of concluding and executing a betting agreement;
   • e) do not abuse the right to contact Customer support and do not interfere with the normal operation of the Customer support (repeated appeals, spam, flood, etc.).

4. In case when the Client allows violation Paragraph 3 of this section of the Rules during the communication with the operator of the Customer support, then operator:

   • a) warns the Client that his behavior is a violation of these Rules;
   • b) demands the termination of the violation and warns the Client about the consequences provided for in paragraph 5 of this section of the Rules, if the Client will continue to violate these Rules

5. In case if the operator has warned the Client but the Client continues to allow violation of these Rules, the operator decides on the temporary suspension of the Client's right to apply to the Customer support for a period from 1 day to 3 months. Operator's solution is final.

   The Betting company has the right to use technical means for automatic blocking the access of such Client for contacting Customer support . The Betting company does not notify the Client of the renewal of his right to apply to the Customer support.